The terms that apply when you book a journey with Exotic Destination.
Exotic Destination (operating as Exotic Destinations, "we", "us", "our") is a South India travel specialist based in Madurai, Tamil Nadu, India, operating since 2013. We are recognised by the Ministry of Tourism, Government of India, as a Tour Operator. We arrange private journeys, ground handling and travel-trade services across Tamil Nadu, Kerala, Karnataka and Puducherry for individual travellers, families and travel agents/partners (B2B).
GSTIN: 33AOJPV9509C1ZR
By making an enquiry, confirming a booking, making a payment, or using this website, you agree to be bound by these Terms & Conditions, together with any specific terms confirmed in writing (email, WhatsApp or a signed quotation) for your particular journey. Where anything in a specific written confirmation differs from this page, the written confirmation for your booking takes precedence.
If you are booking on behalf of other travellers (e.g. family, a group, or as a travel agent booking for a client), you confirm that you have the authority to accept these terms on their behalf and to bind them to the payment and cancellation terms below.
An enquiry or a quotation is not a confirmed booking. A booking is confirmed only once we have received the required payment (see Section 4) and issued a written booking confirmation. Prices quoted are subject to availability at the time of confirmation and may change until a booking is confirmed.
Hotel, vehicle and guide availability is confirmed with our vendor partners at the time of booking, not at the time of enquiry — in the rare case a specific hotel or room category becomes unavailable after confirmation, we will offer a comparable alternative and inform you before the balance payment is due.
We accept payment by online payment (via our Razorpay-secured checkout or a payment link we send you), NEFT/RTGS bank transfer, and UPI. All prices are quoted and payable in Indian Rupees (INR) unless we have specifically confirmed otherwise in writing for an international client.
A booking is not confirmed, and dates/services are not guaranteed, until the required advance or full payment has been received and reflected in our account.
We understand that plans change. Cancellations must be requested in writing (email or WhatsApp). Our refund scale, calculated from the date we receive your cancellation request against your journey's start date, is:
| Notice before journey | Refund |
|---|---|
| 30 or more days | 100% refund |
| 22 – 29 days | 75% refund |
| 15 – 21 days | 50% refund |
| 8 – 14 days | 25% refund |
| 0 – 7 days / no-show | No refund |
Refunds are processed within 7 working days to the original payment method. This scale is also published on our About page; where the two ever differ, the version on this Terms page governs. Some third-party bookings (e.g. certain hotels, houseboats, trains, or special events) may carry their own non-refundable or stricter cancellation terms — where this applies to your journey, we will state it clearly in your quotation before you book. For exceptional circumstances, please contact our team directly; we consider requests on a case-by-case basis but are not obliged to depart from the scale above.
Requests to change travel dates, itinerary, room category or traveller count after confirmation are subject to vendor availability and may involve a price difference. We will always inform you of any change in cost before applying it. Amendment requests made close to your travel date may be treated as a cancellation and re-booking, subject to the cancellation scale in Section 5, if the original arrangements cannot be changed with our vendors in time.
You are responsible for:
Your journey is delivered using independent third parties — hotels, homestays, drivers and transport operators, guides, houseboat and cruise operators, airlines, and other local vendors. We select and coordinate these partners with care, but each operates under its own terms, standards and, where applicable, its own liability limits. We are not the provider of these underlying services and are not liable for their acts, omissions, delays, or the standard of a service that is outside our direct control, except where the law does not allow us to exclude that liability.
We take reasonable care in planning and coordinating your journey. To the extent permitted by law, our liability for any claim connected to a booking is limited to the amount you paid us for that booking, and we are not liable for indirect or consequential loss (such as loss of enjoyment, lost income, or costs incurred independently of the confirmed itinerary). Nothing in these terms excludes liability that cannot lawfully be excluded.
We are not liable for any failure or delay in performing a booking caused by events beyond our reasonable control — including natural disasters, extreme weather, epidemic or pandemic, strikes, civil unrest, war, government action, or transport disruption. Where such an event affects your journey, we will work with you in good faith on rescheduling or a credit; refunds in these circumstances depend on what we are able to recover from the underlying vendors (hotels, transport, etc.), since their own force majeure terms apply to the amounts paid to them on your behalf.
We expect all travellers to behave respectfully towards guides, drivers, hotel staff, other guests, local communities and places of worship — many of the sites on our journeys are active temples and heritage sites, and appropriate dress and conduct is expected. We (or our vendor partners) reserve the right to discontinue services to a traveller whose conduct is abusive, unsafe, or illegal, without refund for the unused portion of the journey.
The text, photography, itineraries and design on this website belong to Exotic Destination or are used with permission, and may not be copied or reused for a commercial purpose without our written consent. We aim to keep pricing, availability and content accurate, but occasional errors may occur; we will always confirm final pricing and inclusions in writing before your booking is confirmed.
We collect the personal information you provide through enquiry forms, bookings and payments (such as your name, contact details, travel dates and payment confirmation) in order to plan your journey, process payment, and communicate with you about your booking. We do not sell your personal information. Payments made through our website are processed securely by Razorpay; we do not store your card or bank details ourselves.
These Terms are governed by the laws of India. Any dispute arising from a booking or these Terms is subject to the exclusive jurisdiction of the courts of Madurai, Tamil Nadu.
We may update these Terms from time to time, for example to reflect a change in our payment methods or policies. The "Last updated" date at the top of this page shows when it was last revised. Terms confirmed in writing for a booking you have already made are not affected by a later change to this page.
For any question about these Terms, your booking, or to raise a concern, please contact us:
Exotic Destination
Plot No 16, TNHB Colony, Villapuram, Madurai 625 011, Tamil Nadu, India
Phone / WhatsApp: +91 73059 82173
Email: sales@exoticdestination.org